We currently offer two bag types: (1) Heat sealed foil laminate with degassing valves and (2) Kraft (brown) paper bags that are biodegradable. We now offer the paper bags in both 8oz - 16oz and 5LB sizes! The foil laminate bags will keep coffee tasting fresh roasted for up to three months (unopened). Coffees packaged in Kraft bags should be used within two weeks.
In addition to accepting Amazon Pay, major credit cards and PayPal we do accept personal checks and money orders. If you would like to pay for an order with a check or money order choose that option in the shopping cart. You will then need to mail us the check. We do not ship orders paid by money order or check until we receive a money order, or a check has cleared.
We currently use PayPal to accept online payments. You can pay with either a credit card or a PayPal account. PayPal is one of the most secure online payment processors. They receive your credit card information, and we do not receive it directly (unless you place an order over the phone). Your credit card information is gathered in our secure shopping cart hosted by 3dcart.com, which is a respected third-party cart service with an excellent reputation for security. You will be transferred to a secure page prior to inputting personal information, or credit card data. You may view our SSL Security Certificate by clicking the Lock icon in your browser's URL field.
We use 3dcart, a third party shopping cart system, to receive internet orders. They are a trusted, secure online shopping cart host that is PCI Certified, and scanned daily for vulnerabilites by McAfee SECURE. McAfee SECURE performs thousands of vulnerability checks per day, so you can be sure your data is secure. When you proceed to checkout you will be taken to an encrypted page. The security certificate is provided by Geo Trust Inc. and uses High-Grade 128 bit encryption. We DO NOT store any credit card information for security purposes.
* FREE SHIPPING - COFFEE : We offer free shipping on coffee orders over $30.00 (shipping costs may be included in item price) on all coffees within the lower 48 United States. You may also choose USPS Priority shipping for an extra fee. Free shipping uses the following carriers: FedEx, UPS, USPS. For orders of less than $30.00 we charge a Flat Rate shipping charge of $5.95.
FREE SHIPPING ON $150+: We use real-time shipping calculators for non-coffee items. We offer free shipping for orders totaling $150.00+ shipping to a single location within the United States.
We ship via FedEx, UPS or USPS. If you have your order shipped to a P.O. Box it must be shipped via USPS. CANADIAN BUYERS: We can ship to Canada via USPS Global (NOTE: Due to Canada applying tariffs to coffee imported from the United States we are temporarily suspending shipping to Canada.)
Free INTERNET/ RETAIL Shipping on orders over $30.00 - If you do not select an expedited paid shipping option, your order will be sent via the least expensive option as shipping costs have dramatically increased. Please note: USPS first class: 3-5 business days, FedEx Ground: 3-5 Business days, FedEx Smart Post 5-10 business days depending on distance from 97415.
USPS Priority - This is our fastest shipping method. This shipping method takes 2-3 business days to reach anywhere in the United States.
Note: If you order coffees your order will not ship until the coffees have been fresh roasted.
WE OFFER FREE SHIPPING ON ORDERS OVER $30.00 WITHIN THE LOWER 48 UNITED STATES FOR RETAIL INTERNET SALES ONLY! Our free shipping will be by FedEx, UPS or USPS . The following items do not apply toward free shipping: Wholesale, Fundraiser quantities of less than 250 bags, Tote bags, Coffee Club Membership (shipping costs are already included in the price), Flavored Syrups, Iced Coffee Kit, and Gift Baskets (some baskets do include free shipping.)
We offer free USPS Priority shipping to Canada for select 10oz coffees. Go to our Free Shipping to Canada offer page. (NOTE: Due to Canada applying tariffs to coffee imported from the United States we are temporarily suspending shipping to Canada.)
Many people have hailed our coffees as the best they've ever tasted! Not just the best organic, Fair Trade coffee, but the best coffee period. However, if for some reason you are not completely satisfied with your coffee, you have 14 days from the date the coffee was received to contact us via our Contact Us form. Please write "RETURN + Order Number" in the subject line to receive a Return Authorization Number (RAN); then return the unused portion of coffee for a full refund of the purchase price less any coupons and discounts. If there is an error with your order we will correct it promptly, or grant a full refund*.
ALWAYS check your shipping address! We cannot reship or refund orders shipped to incorrect addresses. If you find an error after an order is placed, please call 541-661-5563 as soon as you notice the error. We will do our best to help you get the order to the right place. Orders that are returned to us due to an incorrect address may be subject to a 20% restocking fee if you do not elect to cover reship costs.
* We do not accept returns on special orders, White Coffee, Sale Coffee, Fundraisers, or Feed the Farmers. We only accept returns on non-coffee items if they are damaged in shipping. Returned coffee must be shipped at buyer's expense.
Please Note: Travel mugs are to be hand washed only. We do not give refunds for flavored syrups or travel mugs unless we made a mistake in fulfilling the order. If damage in shipping has occurred we will file a claim with the shipper, and you will receive a refund once the claim is settled.
Unless specified otherwise, coffees will be fresh roasted (combo packs and retail size excluded) after you place your order. Coffees for gift baskets will be fresh (within a couple weeks), but may not be roasted immediately following the order due to logistical reasons. We bag our coffees in heat sealed foil laminate, one-way degassing valve equipped bags within hours of roasting. Coffee naturally emits carbon dioxide gas for several hours after roasting. This natural process flushes oxygen from the bag, thereby preserving the coffee. We normally roast on Tuesdays and Thursdays, and ship the following day. If your order is placed by 10:00 am PST on Tuesday, or Thursday your order will generally be roasted that day. We are closed all Federal Holidays and weekends as USPS and FedEx do not pick up. When Easter, Thanksgiving and Christmas holiday's are during weekdays we reserve the right to close the day before, and the day after to give our employees time with their families. If you have any questions about when your order will be roasted and shipped, please call our office Monday through Friday (541) 661-5563 between 8 am and 5 pm P.S.T.
We do not store, or share any credit card data. Credit cards are processed through PayPal, and we do not receive your card number. The only information we receive via email is the payment amount, type of credit card with last 4 digits and expiration, order description, cart number, customer comments and shipping address. We do not sell, or share this data (with one exception, see the following). If you were referred to our site through Catholic Relief Services (CRS), CRS Ethical Trade, or other such avenue and you choose Catholic Relief Services in the "How did your hear about us?" section, we will share your contact information with CRS for follow-up purposes.
If you purchase any product through our site we may send you a future email with information about new products or promotional discounts. If you don't wish to receive future emails simply click the opt-out link at the bottom of the email.
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