Posted by H.Jennings on 12/10/2019 to
We get the customer (or two) that are crabby because they "placed their order THAT WAS A GIFT" on/after December 21st. They expected it to arrive by Christmas because... duh... It's CHRISTMAS.
But here is the thing...
Christmas comes every single year on December 25th. I can't do anything about when packages arrive. I put in conservative deadlines so folks will understand and can make informed decisions about placing orders.
I want your business. Don't get me wrong.
But I also don't want to be blamed for orders being delayed.
On top of an actual avalanche of packages in your mail/UPS/FedEx carriers truck, there are other things to consider. We don't stock roasted coffee. We never have. Every order is fresh roasted... It is kinda our thing. We have to process and roast your coffee. The next day, the packages are picked up.
For the record, here are the deadlines for 2019. On this note, please don't send me nasty-grams complaining about your order being delayed. You have been notified ;).
GROUND/FREE SHIPPING ORDERS MUST BE PLACED BY DECEMBER 16, 2019. After that, if you select "free shipping" we suggest printing a photo of the item you ordered and putting it in a box for the recipient. Let them know they will get the order after the New Year. Anticipation builds character.
ALL ORDERS MUST BE PLACED BY DECEMBER 18TH. NO EXCEPTIONS. If you want your order to arrive on-time, for the love of Christmas, SELECT and pay for Priority/expedited.
We are closing for a two week vacation (we are a Mom & Pop business- we don't have employees to come in for us) December 20th- January 2nd. We are not processing orders during that time. I am truly sorry for any inconvenience this may cause.