Policies (FAQ)


Bag Type

We currently offer two bag types: (1) Heat sealed foil laminate with degassing valves and (2) Kraft (brown) paper bags that are biodegradable. We now offer the paper bags in both 8oz - 16oz and 5LB sizes! The foil laminate bags will keep coffee tasting fresh roasted for up to three months (unopened). Coffees packaged in Kraft bags should be used within two weeks.


Payments Accepted:

Credit Card Logo

In addition to accepting major credit cards and PayPal we do accept personal checks and money orders. If you would like to pay for an order with a check or money order choose that option in the shopping cart. You will then need to mail us the check. We do not ship orders paid by money order or check until we receive a money order, or a check has cleared.


We currently use PayPal to accept online payments. You can pay with either a credit card or a PayPal account. PayPal is one of the most secure online payment processors. They receive your credit card information, and we do not receive it directly (unless you place an order over the phone). Your credit card information is gathered in our secure shopping cart hosted by 3dcart.com, which is a respected third-party cart service with an excellent reputation for security. You will be transferred to a secure page prior to inputing personal information, or credit card data. You may view our SSL Security Certificate by clicking the Lock icon in your browser's URL field.


Security:

Security Seal

We use 3dcart, a third party shopping cart system, to receive internet orders. They are a trusted, secure online shopping cart host that is PCI Certified, and scanned daily for vulnerabilites by McAfee SECURE. McAfee SECURE performs thousands of vulnerability checks per day, so you can be sure your data is secure. When you proceed to checkout you will be taken to an encrypted page. The security certificate is provided by Geo Trust Inc. and uses High-Grade 128 bit encryption. We DO NOT store any credit card information for security purposes.


SHIPPING:

* FREE SHIPPING - COFFEE : We offer free shipping (shipping costs may be included in item price) on all coffees within the United States. You may also choose USPS Priority shipping for an extra fee. Free shipping uses the following carriers: FedEx, UPS, USPS.

FREE SHIPPING ON $150+: We use real-time shipping calculators for non-coffee items. We offer free shipping for orders totaling $150.00+ shipping to a single location within the United States.

We ship via FedEx, UPS or USPS. If you have your order shipped to a P.O. Box it must be shipped via USPS. CANADIAN BUYERS: We can ship to Canada via USPS Global.

SHIPPING TIMES:

Free Shipping - We usually ship items using either UPS / Fedex Ground or USPS Parcel or Priority mail. This shipping method will take 1 - 7 business days depending on your distance from zip code 99216.

USPS Priority - This is our fastest shipping method. This shipping method takes 2-3 business days to reach anywhere in the United States.

Note: If you order coffees your order will not ship until the coffees have been fresh roasted.

WE OFFER FREE SHIPPING WITHIN THE UNITED STATES FOR RETAIL INTERNET SALES ONLY! Our free shipping will be by FedEx, UPS or USPS . The following items do not apply toward free shipping: Coffee Club Membership (shipping costs are already included in the price), Flavored Syrups, Iced Coffee Kit, and Gift Baskets (some baskets do include free shipping.)

Click Image to go to the Free Canada Shipping Coffee Page


We offer free USPS Priority shipping to Canada for select 10oz coffees. Go to our Free Shipping to Canada offer page.


$11.30 USPS Priority Flat Rate Sale Coffee Shipping: This shipping charge applies to each 6-pack case, and the total does not apply toward Free Shipping. This method is only available within the United States. If you would like to have sale coffees shipped outside the United States please contact us for an accurate shipping charge.

MULTIPLE ADDRESSES: We offer the option to ship to multiple addresses for a single order. This is especially convenient for buying gifts for multiple people. When you add an item to the shopping cart you will be presented the option to ship to "myself" or another person. If you choose to ship to another person simply input his or her name. NOTE: When shipping to multiple addresses you will not be able to calculate shipping costs until all shipping information is provided. Shipping is based on each shipment. You must click Proceed to Checkout after each address in entered. Once all addresses have been entered you will be able to select the shipping method for each item. To qualify for FREE shipping on Gift Baskets the total value will need to be $150.00+ per shipment (total value of order does not apply when shipping to multiple addresses.) 

Returns:

Many people have hailed our coffees as the best they've ever tasted! Not just the best organic, Fair Trade coffee, but the best coffee period. However, if for some reason you are not completely satisfied with your coffee, you have 14 days from the date the coffee was received to email us at returns with "RETURN" in the subject line to receive a Return Authorization Number (RAN); then return the unused portion of coffee for a full refund of the purchase price including shipping. If there is an error with your order we will correct it promptly, or grant a full refund*.

* We do not accept returns on special orders, White Coffee, Sale Coffee or Feed the Farmers. We only accept returns on non-coffee items if they are damaged in shipping. Returned coffee must be shipped at buyer's expense.

Please Note: Travel mugs are to be hand washed only. We do not give refunds for flavored syrups or travel mugs unless we made a mistake in fulfilling the order. If damage in shipping has occurred we will file a claim with the shipper, and you will receive a refund once the claim is settled.


Roasting:

Unless specified otherwise, coffees will be fresh roasted (combo packs excluded) after you place your order. Coffees for gift baskets will be fresh (within a couple weeks), but may not be roasted immediately following the order due to logistical reasons. We bag our coffees in heat sealed foil laminate, one-way degassing valve equipped bags within hours of roasting. Coffee naturally emits carbon dioxide gas for several hours after roasting. This natural process flushes oxygen from the bag, thereby preserving the coffee. We normally roast on Tuesdays and Thursdays, and ship the following day. If your order is placed by 12:00 am PST on Tuesday, or Thursday your order will generally be roasted that day.


Privacy:

We do not store, or share any credit card data. Credit cards are processed through PayPal, and we do not receive your card number. The only information we receive via email is the payment amount, type of credit card with last 4 digits and expiration, order description, cart number, customer comments and shipping address. We do not sell, or share this data (with one exception, see the following). If you were referred to our site through Catholic Relief Services (CRS), CRS Fair Trade, or other such avenue and you choose Catholic Relief Services in the "How did your hear about us?" section, we will share your contact information with CRS for follow-up purposes.

If you purchase any product through our site we may send you a future email with information about new products or promotional discounts. If you don't wish to receive future emails simply click the opt-out link at the bottom of the email.

We use analytic software which may use browser cookie technology to track customer movement through our site. This information includes, but is not limited to, IP addresses, browser details, time-stamps and referring pages. None of this information can personally identify specific visitors to this site. This information is used solely for the purpose of improving our site for user experience. If you do not want to accept cookies, simply set your browser to not accept cookies.